Business Solution Integration | Service Model | Solution Blueprint
Technical Expertise | User-Centered Design | Web Technology Strategy
Service Model
We work in a variety of models that fit our client's immediate situation and requirements. Often, we begin immediate work prototyping potential business and technology solutions. This responsive approach helps us ensure opportunities and vision are well understood and considered. When it is time to engage a structured process for end-to-end delivery, we apply a phased delivery model. Our approach is designed to ensure business alignment, manage project risk and accelerate delivery. We ensure that our clients are comfortable with interim deliverables before proceeding. To ensure successful change is delivered, we involve users, stakeholders and decision-makers throughout the design process.
Discover Phase
The Discover Phase is dedicated to exploring opportunities and gathering initiative requirements through strategic visioning, interviews and stakeholder engagement. When the Discover Phase is complete, our clients have the success criteria for the subsequent phase. While every assignment is different, typical outcomes include:
- Articulated Vision and Goals
- Business Case
- Audience Analysis and User Intents
- Technology Direction And Constraints
- Visual Design Requirements
- Prioritized Business Requirements
- Constraints
- Use Case List
- Work Plan
- Change Control Plan
- Usability Test Plan
- Resource Needs, Assumptions
- Communication Plan
- Change Management Plan
- Leadership and Stakeholder Commitment
Design Phase
With the strategic business and solution vision firmly established, the Design Phase team designs, tests and executes the central design for the solution from dimensions including business, user, technical and change management. Typical outcomes include:
- Documented Functional/Non-Functional Requirements
- Extensibility and Product Requirements
- Constraints
- Well Understood Design
- Visual User Interface Specs
- Technical Components
- Technical Architectures (Including Component Selection, Object Model, Logical/Physical Arch.)
- Content Needs Defined (Including 3rd Party Content Sources & APIs)
- Prototypes and Design Explorations
- Deliver Phase Scope and Plan
Deliver Phase
In the Deliver Phase, we enable change from both a business and technical perspective The team develops and customizes applications and integrates components and content into a complete solution. We also engage business stakeholders to ensure the readiness and commitment to implement the new business systems. In this phase, the team also performs user adoption services and training as well as manages the quality and user acceptance testing process before deployment.
Support Phase
The successful business implementation of a solution requires long term support to ensure business continuity and dlivery of evolving business requirements. We satisfy technical and business support requirements at managed cost levels with a combination of expertise & skilled technical resources and flexible infrastructure services. We adopt ITIL standards and adapt our Support Phase for each client. CrossTech Partners provides hosting services for a number of clients delivering a software as a service approach.